: 90-Day Trial Period

At Bioarc, we’re so confident in the effectiveness of our oil blends that we offer our customers a 90-day trial period. If you’re not completely satisfied within this 90-day period after receiving the product, you can contact us by email at [email protected]. We’ll refund the full purchase price (the trial phase only applies to one product). Please note that the money-back guarantee is only valid for 10 days after the expiry of the 90-day trial period. This offer is only valid for the first order.

In this email, please provide your name, order number, date of your order, and your address. We’ll then let you know how and where to return the product to us to receive your refund. Refunds will be made within 1 week of receiving the returned product. Please note that we are unable to refund the cost of returning the product to us.

: Standard Return Policy 

Return Eligibility 

To be eligible for a return or exchange, the product must be in its original, unopened condition. We are unable to accept returns or exchanges on opened or used items for hygiene reasons.

Return Period 

We offer a generous return period of 30 days from the date of purchase. If 30 days have passed since your purchase, we regret to inform you that we can no longer offer a refund or exchange.

Damaged or Defective Products

If your product arrives damaged or defective, please contact our customer support team at [email protected] immediately. We will gladly provide a replacement for the damaged item at no additional cost to you.

Refunds

Refunds for eligible returns will be processed in the same method of payment used for the original purchase. Please allow up to 5-7 days for the refund to reflect in your account, as processing times may vary depending on your financial institution.

Return Process 

To initiate a return or exchange, please follow these simple steps:

1. Contact our customer support team at [email protected] within the 30-day return period.
2. Provide your order number and a brief description of the reason for the return or exchange.
3. Our team will guide you through the necessary steps and provide you with an order number.
4. Securely package the item(s) in the original packaging, including all accessories and documentation.
5. Clearly mark the order number on the package and ship it to the address provided by our customer support team.

Please note that return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

Your Satisfaction Matters 

At bioarc. Germany, we value your satisfaction above all else. If you have any concerns or questions regarding our Returns and Exchanges Policy, please don’t hesitate to reach out to our friendly customer support team at [email protected]. We are here to assist you and ensure your experience with us is nothing short of exceptional.

Thank you for choosing bioarc. Germany. We appreciate your trust and look forward to serving you again in the future.